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Service Designer |

Design Strategist | Researcher

I am an aspiring service designer with experience in UI/UX design, user research, and data analysis. I am skilled at developing human-centered solutions through empathy, prototyping, and research-driven insights.

Insights

Ambulance services are expected to function in isolation until a patient calls 911.

Ambulance services need to be inter-operable within EMS because they EMS is fragmented system.

Patients trust familiar urgent care services from their neighborhood because it is consistent in quality and cost.

Patients make their medical decisions based their insurance to get the most value of insurance.

Patients don’t see the value in services provided by the ambulance agencies.

Ambulance services are designed not to be viable & profitable business.

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