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Image Source: Chik-Fil-A

It was prototyping the service of fast food(Chick-fil-A) using the method of desktop walk-through where a model of the fast food restaurant was created and a customer's journey. The main objective is to find the challenges and improvements that can be made in a service.

Group Members:  Xiaomeng Bian, Jingfan Liang, Charmarlina Brazile, Sanath Desai, Hadley Kronemeyer

Class: SERV 732 | Professor Ricardo Martins

January 2023 - March 2023

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How was this Desktop Walkthrough created ?

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